Refund policy

ZenProspera® Refund & Return Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

Overview

ZenProspera® products are premium, hand-sourced, and handcrafted in small batches. Each piece is carefully selected for sound quality, balance, finish, and craftsmanship, then inspected, prepared, and packaged with care.

Our collection includes Tibetan singing bowls, sound instruments, meditation accessories, gift sets, bundles, printed educational materials, digital resources, and wellness experiences designed to support mindfulness, relaxation, and personal well-being.

Because many of our products are handcrafted, experiential, and not mass-produced, we maintain a return policy that balances customer confidence with responsible handling of specialty products.

Our policy also addresses printed materials, customized products, digital training, educational courses, paid workshops, live events, and promotional offers that may have different eligibility conditions from standard physical products.

We want you to feel confident purchasing from ZenProspera® and understand exactly what to expect if a concern arises.

Please review this policy carefully before purchasing.

Return Eligibility

We accept returns of eligible, non-custom physical products under the following conditions:

Return requests must be submitted within 30 calendar days of delivery, based on carrier tracking or confirmed delivery records.
Products must be unused, undamaged, and in original condition.
Products sold in sealed packaging must remain unopened unless otherwise specified.
All original packaging, inserts, mallets, cushions, protective materials, and accessories must be included.
Any original product gift box must be returned in substantially the same condition as when delivered.
All included promotional gifts and bundled products must be returned.
Items must be returned in packaging that adequately protects the product during transit.
Proof of purchase and return authorization are required.

Products purchased as complete sets or promotional bundles are subject to additional requirements described below.

All returns must be approved before they are shipped.

Return authorization permits an item to be submitted for inspection but does not guarantee a refund.

Returns that do not satisfy these requirements may be denied.

All approved, non-defective physical-product returns are subject to a standard 15% restocking fee, as described below.

What “Unused” Means

Our products are experiential, and certain items, especially singing bowls, are musical instruments that customers may initially inspect or test.

Returns are intended for products that remain in original condition, not products that have been extensively used.

A brief initial inspection or functional test does not automatically disqualify an eligible singing bowl from return, provided the product remains undamaged and shows no evidence of excessive use.

Returns may be denied if an item shows evidence of:

Repeated or extended playing or use beyond a reasonable initial inspection.
Scratches, dents, scuffs, stains, residue, water marks, or other surface damage occurring after delivery.
Cleaning, polishing, modification, or alteration.
Missing, substituted, or damaged accessories.
Damage to original protective or presentation packaging.
Improper handling, storage, or misuse.
Exposure to chemicals, oils, water, excessive moisture, or other potentially damaging substances.
Intentional damage or attempts to alter the product.

Normal handcrafted manufacturing variations are not considered customer-caused damage.

All returns are inspected upon receipt.

ZenProspera® may photograph or record products during inspection to document their condition.

Our inspection findings determine eligibility under our standard voluntary return policy, subject to applicable law.

No Exchanges

ZenProspera® does not offer standard product exchanges.

If you ordered a size, tone, style, or product that does not meet your personal preference, you may request a return if the item satisfies the applicable eligibility requirements and place a new order separately.

To help customers choose confidently before purchasing, we offer:

A Sound Library containing recordings of our singing bowls.
Product descriptions explaining the characteristics of individual bowl types.
Educational information about singing bowls and sound.
The option to contact us about scheduling a sample listening session before purchasing.

Requests based on sound preference, size preference, personal taste, or expectations do not qualify for an exchange or automatically establish a product defect.

A standard non-defective return may still be requested within the 30-day window if all return conditions are satisfied.

Replacements necessary to resolve verified defects or fulfillment errors are not considered standard product exchanges.

Transfers involving paid training or event registration are governed by the separate terms below.

Non-Returnable Items

The following items are final sale and are not eligible for standard returns:

Items marked Final Sale, No Returns, or Non-Refundable.
Gift cards, except where refunds or cash redemption are required by applicable law.
Digital or downloadable products, except eligible self-paced courses under the separate provisions below.
SCORM packages or digital course files sold for external LMS installation.
Personalized, custom-ordered, engraved, or modified products.
Singing bowls or accessories specially manufactured or altered according to customer instructions.
Custom-printed products manufactured using customer-submitted or customer-approved artwork.
Personalized printed materials, including custom brochures, cards, posters, booklets, handouts, or similar items produced specifically for a customer.
Items returned outside the applicable 30-day return request window.
Used, damaged, altered, or incomplete products that do not satisfy return conditions.
Promotional bundles returned without all required components.
Opened sealed products where an unopened condition is a disclosed eligibility requirement.

Standard, non-custom printed products may qualify for returns under the separate printed-materials provisions below.

Self-paced courses, live events, workshops, and paid sessions are subject to separate refund and cancellation conditions.

Final-sale designations do not override remedies required by law for defective, incorrect, or materially misrepresented products.

Handcrafted Product Notice

Our singing bowls are handcrafted using specialized molds, metalworking methods, and hand-finishing techniques. They are not mass-produced.

Each instrument has individual physical and acoustic characteristics.

Minor variations may include:

Light scuffs or subtle surface marks.
Natural tooling impressions.
Variations in color, finish, or texture.
Small differences in the bowl's appearance or dimensions.
Individual variations in tone, resonance, sustain, and harmonic response.

Such characteristics are inherent to handcrafted production and do not automatically indicate damage or manufacturing defects.

These variations generally do not affect the intended function, safety, or durability of the product.

Minor cosmetic or acoustic variations are not grounds for a defective-product refund simply because they differ from a customer's personal expectations.

However, eligible non-custom products may still qualify for standard returns under the 30-day policy.

Singing Bowl Performance, Testing, and Sound Quality

Every Bowl Is Unique

Tibetan singing bowls are musical instruments.

Unlike electronic devices that produce a consistent sound with the push of a button, a singing bowl requires interaction between the instrument, the mallet, and the person playing it.

Each instrument has its own acoustic characteristics, and the ability to produce a sustained singing tone may vary.

Some singing bowls respond easily, while others require more precise technique, patience, or practice.

Quality-Control Testing

At ZenProspera®, sound quality is an important part of our product selection and preparation process.

Our team tests singing bowls for sound production and basic functionality before shipment.

Depending on the product, quality-control procedures may include:

Inspecting the instrument's physical condition.
Testing sound response with an appropriate mallet.
Evaluating sound production and resonance.
Checking included mallets and accessories.
Documenting product condition and sound performance through photographs or video recordings.

We may retain these records to support customer service, quality assurance, product inspections, and the review of reported concerns.

Difficulty Making a Bowl Sing Is Not Automatically a Defect

A customer being unable to make a singing bowl sing does not, by itself, mean that the bowl is defective.

Producing a singing tone requires skill and appropriate technique.

Sound production can be affected by:

Mallet type and material.
Mallet position.
Pressure applied to the rim.
Playing speed.
Consistency of movement.
Proper contact and technique.
The characteristics of the individual bowl.
The player's experience and familiarity with singing bowls.

Some instruments may require greater practice or a different approach than others.

A singing bowl may produce a clear sound when struck but require additional skill to generate a sustained tone when played around its rim.

These differences do not automatically indicate a manufacturing problem.

A claim that an instrument does not sing will be evaluated based on the circumstances and available evidence, including appropriate testing when necessary.

Genuine Functional Defects

A product may qualify as defective when a verified manufacturing problem prevents the instrument or included accessory from functioning as intended.

Examples may include:

Structural damage affecting sound production.
A manufacturing flaw preventing intended use.
A supplied mallet with a verified defect affecting its intended function.
Another substantiated failure of the instrument to perform as represented under appropriate conditions.

Personal difficulty playing the instrument is different from an objectively verified functional defect.

Singing Bowl Instruction and Customer Support

We recognize that singing bowls require practice, and we want our customers to enjoy their instruments.

Our team is committed to helping customers learn how to use their singing bowls successfully.

If you are experiencing difficulty, we encourage you to contact us before concluding that the instrument is defective.

We recommend:

Watching the instructional videos available through our website.
Reviewing the playing guidance provided with your product.
Practicing the recommended technique.
Confirming that you are using the appropriate mallet.
Contacting our team for further guidance.

Depending on the concern and availability, we may offer:

Educational videos and sound demonstrations.
Additional instructional resources.
Personalized email assistance.
Telephone guidance.
A scheduled virtual or Zoom session to demonstrate playing techniques and help troubleshoot difficulties.

Our goal is to provide practical assistance and help distinguish between instrument performance, playing technique, and a genuine product problem.

Participating in a support session is encouraged but is not a prerequisite to exercising rights provided by applicable law.

Returns Based on Playing Difficulty

An inability to produce a singing tone does not automatically qualify a customer for:

A defective-product refund.
Complimentary return shipping.
A waiver of the restocking fee.
An exception to standard product return conditions.

Customers who decide not to keep a functioning bowl because of personal preference, playing difficulty, or other non-defective reasons may request a standard return within 30 calendar days of delivery.

All return requirements must be satisfied, and the standard 15% restocking fee applies to an approved non-defective return.

Original Packaging and Product Gift Boxes

Many ZenProspera® singing bowls are packaged with a decorative gift box or presentation packaging.

The gift box is part of the product purchased by the customer. It is not the same as the external shipping carton.

For an eligible return:

The original gift box must be included.
The gift box must be in substantially the same condition as when received.
All internal packaging, inserts, and protective materials must be included.
The original cushion, mallet, and other included accessories must be returned.
The product must be packaged to prevent movement, impact, or damage.
The gift box must be placed inside a separate protective shipping carton.

Shipping labels or adhesive tape should not be applied directly to the decorative gift box.

If the original external shipping carton is unavailable, a suitable replacement shipping carton may be used.

However, the original product gift box and included presentation materials must be preserved and returned.

A gift box that has been stained, crushed, torn, excessively marked, or otherwise damaged after delivery may cause the return to be denied.

Damage to a gift box that occurred before or during the original delivery will be reviewed separately when appropriately reported.

Bundles, Promotional Sets, and Complimentary Products

ZenProspera® may offer special product bundles and promotional purchasing opportunities.

Examples include:

Two-bowl or three-bowl sets.
Buy-one-get-one-free singing bowl offers.
Singing bowl and accessory packages.
Limited-edition bundles.
Complimentary bowls or accessories included with a qualifying purchase.
Printed educational resources included with product packages.
Other multi-product promotional offers.

All products sold or provided together as part of a bundle or promotional offer must be returned together.

This includes complimentary products with a listed purchase price of $0.

Buy-One-Get-One Promotions

If you purchase one singing bowl and receive another bowl free, the free bowl is considered part of the promotional purchase.

To return the original purchase, you must return:

The purchased bowl.
The complimentary bowl.
All included mallets.
All included cushions and accessories.
All original gift boxes and required packaging.

Keeping the complimentary bowl while returning the purchased bowl does not qualify as a complete return.

Bundled Product Sets

If a bundle includes three singing bowls, all three bowls must be returned.

If a package includes multiple products or accessories, every included component must be returned.

ZenProspera® does not offer partial or prorated refunds for incomplete bundled purchases.

For example, returning two bowls from a three-bowl set does not entitle the customer to a refund for two-thirds of the purchase.

A bundled return missing any required product, accessory, or promotional gift is incomplete and ineligible for a standard refund.

If a return is received without all necessary components, we may provide an opportunity for the customer to submit the missing items at their expense before the return is finalized.

This requirement does not apply to unrelated products purchased independently as separate, non-promotional items.

Refunds for eligible complete bundles are based on the actual discounted amount paid, not the combined regular retail value of the individual products.

The standard 15% restocking fee applies to approved non-defective bundle returns.

Customized and Personalized Products

Certain ZenProspera® products may be customized, personalized, engraved, or manufactured according to individual customer specifications.

Examples include:

Engraved singing bowls.
Products bearing a customer's name, initials, logo, or personalized message.
Specially manufactured items.
Customer-requested alterations.
Products created according to custom specifications.

Customized and personalized products are final sale and cannot be returned or exchanged for reasons involving personal preference, change of mind, or customer-approved specifications.

Customers are responsible for reviewing customization details before confirming an order.

If a customized product contains a verified production error attributable to ZenProspera® or arrives materially different from the agreed specifications, we will review the issue and provide an appropriate remedy consistent with applicable law.

Printed Materials and Educational Resources

ZenProspera® may offer printed educational materials, instructional resources, and other physical printed products.

These may include:

Singing bowl instructional guides.
Meditation and mindfulness guides.
Printed educational handouts.
Posters and wall charts.
Booklets and manuals.
Printed cards and learning resources.
Journals and activity materials.
Other standard printed merchandise.

Standard Printed Products

Standard printed products that are not customized or manufactured for an individual customer may qualify for returns under our regular 30-day physical-product return policy.

To qualify:

The return must be requested within 30 calendar days of delivery.
The printed materials must be unused, unmarked, and undamaged.
Sealed products must remain unopened.
Materials must be free from writing, stains, creases, folds, tears, excessive handling, or other damage.
All original packaging and included materials must be returned.
Bundled or promotional materials must be returned as complete sets.

Approved non-defective returns are subject to the standard 15% restocking fee.

Printed products that have been written in, completed, altered, excessively handled, or otherwise used are not eligible for standard returns.

Custom Printing and Customer-Submitted Artwork

ZenProspera® may also offer custom printing services or printed products produced according to customer-provided designs or individual specifications.

These products may include:

Custom brochures.
Business cards.
Flyers and handouts.
Posters and signs.
Booklets and manuals.
Personalized instructional resources.
Customer-branded materials.
Other custom-printed products.

All custom printing orders are final sale. We do not accept standard returns or exchanges for custom-printed products.

Custom printing is manufactured specifically for the customer and generally cannot be restocked, resold, or repurposed.

Custom-printed products are not eligible for refunds, returns, or complimentary reprints based on:

Customer-submitted spelling or grammar errors.
Incorrect names, dates, addresses, or contact information supplied by the customer.
Customer-approved design choices.
Artwork or layout supplied or approved by the customer.
Poor image resolution or unsuitable customer-provided graphics.
Incorrect bleed, margins, dimensions, or formatting in customer-submitted files.
Reasonable color variations between digital screens and printed products.
Customer-approved proofs.
A change of mind after production begins.
Other errors originating from customer-provided or customer-approved content.

Customer Responsibility for Artwork

Customers are responsible for ensuring their submitted artwork is accurate and suitable for printing.

This includes reviewing:

Spelling, grammar, and punctuation.
Names, dates, and contact information.
Artwork dimensions and orientation.
Margins, bleed, and trim placement.
Image resolution.
Layout and page order.
Colors and visual elements.
Product specifications and quantities.

Unless expressly included in the purchased service, ZenProspera® does not guarantee comprehensive proofreading, redesign, or correction of customer-submitted artwork.

If our team identifies an apparent issue, we may contact the customer before proceeding.

However, identifying one issue does not mean that all artwork elements have been reviewed or verified.

Customer Concerns About Printed Orders

We recognize that printing issues can be frustrating.

If a customer has concerns about a custom-printed order, our team is willing to review the circumstances, discuss the issue, and consider available solutions.

However, a review or conversation does not guarantee a refund, discount, replacement, or complimentary reprint when the issue originates from customer-submitted or customer-approved materials.

Requests to cancel or modify an order before production begins may be considered, but approval is not guaranteed.

Once production begins, custom printing orders generally cannot be canceled or refunded.

Print Defects and Production Errors

Although custom printing orders are final sale, ZenProspera® will review verified production errors attributable to our business or our printing partners.

Examples of qualifying production errors may include:

Significant cutting or trimming errors inconsistent with approved specifications.
Major printing misalignment.
Incorrect paper stock or finish compared with the confirmed order.
Printing the wrong design compared with approved artwork.
Severe production-related print damage.
Missing quantities.
Incorrect assembly or page order caused during production.
Other substantial printing or manufacturing defects.

Customers should report suspected printing defects within 5 business days of delivery.

Please email flow@zenprospera.com and include:

Full name.
Order number.
Description of the issue.
Clear photographs showing the suspected defect.
Photographs of the packaging where relevant.
Quantity of products affected.

Customers should retain the affected materials and packaging until the concern has been reviewed.

After reviewing and verifying the issue, ZenProspera® may provide an appropriate remedy, including:

A corrected reprint.
A replacement order.
A partial refund.
A full refund when appropriate.

The available remedy will depend on the nature of the verified issue, the purchase terms, and applicable law.

Customer-created or customer-approved artwork errors are not considered production defects.

The reporting period helps us investigate issues promptly but does not eliminate statutory rights or legally required remedies.

Self-Paced Online Courses

ZenProspera® may offer self-paced learning experiences and educational programs delivered through our learning management system.

Because these products provide access to digital instructional content, they have separate refund requirements.

30-Day Refund Eligibility

Customers may request a refund within 30 calendar days of purchasing an eligible self-paced course, provided that:

The refund request is received within 30 calendar days of purchase.
The participant has completed or accessed no more than 5% of the course, according to our LMS activity and progress records.
The course registration has not been shared or used in violation of the enrollment terms.
No separate, clearly disclosed final-sale condition applies to the specific course.

The first 5% of a course generally includes introductory, overview, or orientation content.

Customers who have not started an eligible course may request a refund during the 30-day period.

Course Progress and Refund Restrictions

Once course participation exceeds 5%, the course becomes non-refundable.

This applies even when a participant:

Decides not to continue.
Does not complete the course.
Changes their mind.
No longer needs the training.
Is dissatisfied with the training format.
Does not use all available lessons or materials.

Our LMS maintains course participation, activity, and completion records used to determine refund eligibility.

Courses are not eligible for standard refunds after 30 days, regardless of participation percentage.

Course Registration and Email Transfers

Self-paced courses are registered to an individual participant and their associated email address.

Courses may not be freely shared, resold, or transferred to others.

A customer may request an administrative change or transfer to another email address if no more than 5% of the course has been completed.

All such requests require approval and verification.

Course transfers are generally unavailable after participation exceeds 5%.

Requesting a Course Refund

Email flow@zenprospera.com and include:

Full name.
Order number.
Course title.
Registered email address.
Reason for requesting a refund.

Approved refunds are issued to the original payment method.

Free courses have no purchase amount to refund.

These conditions do not restrict remedies required by applicable law when purchased digital services are not delivered as represented.

SCORM Courses and External LMS Packages

ZenProspera® may provide digital course content or SCORM files for use within external learning management systems.

SCORM course files and packages sold for installation in external LMS platforms are final sale and non-refundable.

The 30-day and 5% self-paced course refund provisions do not apply to these purchases.

Refunds are not provided solely because:

An organization no longer needs the course.
The customer elects not to install the files.
The organization changes its LMS.
The purchaser changes their mind.
The customer does not use the course after delivery.
The purchaser expected features that were not included in the agreed specifications.

Customers are responsible for verifying compatibility with disclosed technical requirements before purchasing.

Where files are materially defective or fail to conform to expressly agreed specifications, we will review the issue and provide an appropriate correction or remedy under the purchase agreement and applicable law.

Live Trainings, Workshops, and Paid Events

ZenProspera® may offer paid educational experiences, including:

Singing bowl training sessions.
Sound healing workshops.
Meditation and mindfulness events.
Live online classes.
In-person instruction.
Demonstrations and educational presentations.
Other paid sessions or events registered through Calendly or an authorized booking platform.

Because these events require advance preparation, scheduling, and the reservation of participant spaces, the following cancellation policy applies.

Event Cancellation and Refund Schedule

Refund eligibility is determined by the date and time we receive the customer's written cancellation request relative to the event's scheduled start.

Time Before Scheduled Event	Refund
28 days or more	100% refund
21–27 days	50% refund
14–20 days	25% refund
Fewer than 14 days	No refund

Refund percentages are based on the event registration amount paid, including any applicable taxes and booking charges collected by ZenProspera®.

The applicable cancellation period is based on the scheduled event date, regardless of when the customer purchased the registration.

Transfers to Another Event or Date

We understand that customers may experience scheduling changes or unexpected circumstances.

If you cannot attend a scheduled event, you may request one registration transfer to:

Another available date for the same event; or
Another eligible ZenProspera® event or course offered at the same registration price.

Transfer requests must be received at least 24 hours before the scheduled start of the original event.

One-Transfer Limit

Each paid registration is eligible for a maximum of one approved participant-requested transfer.

The following conditions apply:

Only one transfer is permitted per original registration.
A transfer may involve another available date or an eligible course of the same price.
Transfers are subject to availability and approval by ZenProspera®.
The replacement course or event must have the same registration price as the original purchase.
A requested transfer must be approved and confirmed before the original event begins.
Once a transfer has been approved and completed, no additional participant-requested transfers are permitted for that registration.
A transfer cannot be used to reserve multiple dates or repeatedly postpone attendance.
A transfer does not restart, extend, or reset the cancellation and refund eligibility window.
Any subsequent cancellation request remains subject to the original event's cancellation terms and original scheduled date, unless applicable law requires otherwise.

Transfers do not guarantee a seat in another event until approved and confirmed.

If no eligible replacement event or date is available, the original registration remains subject to the cancellation schedule.

Transfers are not permitted after the original event has started.

If ZenProspera® cancels or materially reschedules an event, a company-initiated registration change does not count against the participant's one permitted transfer.

Late Cancellations and No-Shows

Participants who cancel fewer than 14 days before an event are not eligible for standard refunds.

Participants who fail to attend without making an approved transfer request are considered no-shows.

No-shows are not eligible for refunds or automatic transfers.

Late arrival, early departure, or partial attendance does not qualify a participant for a partial refund.

Event Changes or Cancellations by ZenProspera®

If ZenProspera® cancels a paid event, participants will be offered a full refund or an available alternate event.

If an event is materially rescheduled and a participant cannot attend the new date, a refund will be available as required by law and the circumstances.

Refunds required because of a qualifying event cancellation or rescheduling will be processed within any legally required timeframe.

Customer cancellation penalties do not apply when ZenProspera® cancels an event.

How to Request a Return

To initiate a physical-product return, submit a request within 30 calendar days of delivery.

Email: flow@zenprospera.com

Please include:

Full name.
Order number.
Email address used for purchase.
Product name.
Reason for return.
Photographs or supporting information when relevant.

If the return is authorized, instructions will be sent by email.

Approved physical-product returns must be shipped within 7 calendar days of approval.

Products should not be returned without prior authorization.

An unauthorized return does not guarantee acceptance or a refund.

Return shipping instructions and the applicable return address will be provided after approval.

Return Shipping and Handling

Customers are responsible for return shipping and related handling costs unless the item arrived damaged, defective, or incorrect due to our error.

The following conditions apply:

Customers are responsible for paying return shipping on eligible non-defective returns.
Original outbound shipping fees are non-refundable for standard returns.
Customers are responsible for securely packaging returned products.
Customers are responsible for items lost or damaged during customer-arranged return transportation.
Decorative product gift boxes must be protected inside an appropriate outer shipping carton.
All required products, accessories, and promotional items must be included.

We strongly recommend using a tracked and insured shipping service.

For verified damage, manufacturing defects, or incorrect fulfillment attributable to ZenProspera®, we will provide appropriate resolution and return instructions without imposing standard customer-responsibility return shipping charges where a return is required.

Shipping refunds otherwise required by law will be honored.

Standard 15% Restocking Fee

All approved, non-defective physical-product returns are subject to a standard restocking fee of 15% of the actual item or bundle purchase price.

The restocking fee is calculated on the amount paid for the returned merchandise after applicable product discounts, excluding separately charged shipping and sales tax.

This fee helps offset:

Product inspection.
Sound-quality verification.
Return administration.
Handling and inventory processing.
Repackaging materials.
Preparation of eligible returned merchandise.

When the Restocking Fee Applies

The standard 15% restocking fee applies to eligible non-defective returns when:

A customer changes their mind.
A return is based on sound preference, size preference, or personal taste.
A customer cannot easily produce a singing tone but the instrument is functioning as intended.
A customer returns an otherwise acceptable product that requires inspection or repackaging.
A standard printed product is returned for reasons unrelated to a verified defect.
A customer requests a return because the product does not meet personal expectations, although it conforms to its description.

When the Restocking Fee Does Not Apply

The standard restocking fee does not apply when:

A product is verified as having arrived damaged or defective.
ZenProspera® shipped an incorrect item.
A return is required because of a verified production or fulfillment error attributable to ZenProspera®.
Applicable law requires the fee to be waived.

The restocking fee applies only to approved, non-defective physical-product returns.

It does not apply to eligible course refunds, event registration cancellations, or qualifying defective-product remedies.

Products that fail return eligibility conditions may be denied rather than accepted subject to the restocking fee.

Payment of the restocking fee does not make a damaged, used, incomplete, or otherwise ineligible product eligible for return.

The applicable fee and refund calculation will be disclosed in the refund determination.

Refunds

Once an eligible return is received and inspected:

Approved refunds will be issued to the original form of payment.
The standard 15% restocking fee will be deducted from approved non-defective physical-product returns, except where legally prohibited.
Refunds are typically initiated within 5–10 business days after inspection and approval, unless applicable law requires an earlier refund.
Original outbound shipping fees are not refundable for standard non-defective returns.
Banks and payment processors may require additional time to post the refund.

Approved course or event refunds that do not require a physical return are generally initiated within 5–10 business days after approval, subject to applicable law.

Refund amounts may be reduced or denied if return conditions are not satisfied.

Submitting a return request or delivering an item to our return address does not automatically establish refund eligibility.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of delivery whenever possible.

Email: flow@zenprospera.com

Include:

Order number.
Description of the issue.
Clear photographs of the product.
Photographs of the packaging and affected components.
Relevant photographs or videos demonstrating the concern, if available.

Please retain the original product, packaging, and accessories while the claim is reviewed.

Our team will evaluate the concern using the available information, quality-control documentation, and appropriate product testing.

Depending on the circumstances, a replacement, correction, or refund may be appropriate.

Reporting within 48 hours helps us investigate shipping damage promptly but does not eliminate warranty rights or other remedies that cannot legally be restricted.

What Qualifies as Damaged or Defective

A product may be considered damaged or defective if one or more of the following conditions existed upon delivery:

Cracks, fractures, or structural breaks.
Significant dents or deformities affecting the bowl's shape, balance, or stability.
Severe surface damage that materially affects sound, function, or safety.
Missing components that were part of the original product listing.
A verified manufacturing flaw preventing the product from being used as intended.
A defective included mallet that prevents its intended functionality.
A product materially different from the item ordered.
A verified printing or production error attributable to ZenProspera® or its production partners.

A claimed functional defect may be evaluated through suitable evidence, troubleshooting, or physical inspection.

What Does Not Automatically Qualify as Damage or Defect

The following conditions generally do not establish a manufacturing defect:

Minor surface marks or cosmetic variations inherent to handcrafted production.
Natural variations in tone, resonance, harmonic response, or sustain length.
Personal dissatisfaction with an instrument's pitch or sound character.
Difficulty producing a singing tone caused by playing technique or inexperience.
Differences in the ease with which individual bowls produce sustained tones.
Personal expectation mismatches when the product conforms to its description.
Cosmetic wear to an external shipping carton that does not affect the product or included retail packaging.
Customer-approved spelling, design, or layout errors in printed materials.
Reasonable differences between displayed screen colors and printed colors.
Changes resulting from use, handling, cleaning, polishing, modification, or environmental exposure after delivery.

The protective shipping carton is different from the decorative gift box that forms part of the purchased product.

Reported damage to the gift box itself will be evaluated based on its condition upon delivery and whether the packaging was an included product component.

Return Verification and Product Protection

To protect our customers and maintain consistent product quality, ZenProspera® may retain records related to:

Product inspections.
Singing bowl sound testing.
Pre-shipment quality control.
Packaging and fulfillment.
Customer communications.
Return inspections.
Missing or substituted components.
Promotional bundle completeness.
Custom artwork approvals and print specifications.
Course activity and event registrations.
Approved event transfers and cancellation requests.

These records may be used to investigate reported problems, confirm product condition, and support the fair resolution of returns or payment disputes.

We reserve the right to deny discretionary returns that fail to meet the stated conditions, including incomplete bundles, substituted products, and products damaged after delivery.

Determinations will be based on available evidence and applicable legal requirements.

Policy Access and Agreement

This Refund & Return Policy is available through the Returns & Refunds link on our website and through applicable purchasing processes.

Customers are encouraged to review the terms before placing an order or registering for an event.

By completing a purchase after the applicable policy has been made available, customers acknowledge the return and cancellation conditions associated with their order, subject to applicable law.

ZenProspera® may update this policy periodically.

Revised terms apply prospectively to purchases made after the updated policy is published and becomes effective. Earlier purchases remain subject to the terms applicable at the time of purchase and all mandatory consumer protections.

Nothing in this policy eliminates rights or remedies that cannot legally be waived.

For questions, concerns, or assistance, please contact:

ZenProspera®
Website: zenprospera.com
Email: flow@zenprospera.com

Thank you for choosing ZenProspera®. We appreciate the opportunity to share the beauty of sound, mindfulness, and thoughtfully crafted instruments with you.